Returns & Refunds

Ensuring that our customers are 100% satisfied is of the utmost importance to us. If you are in any way dissatisfied with the products you have received, we will happily organise a refund or an exchange for you, so long as the products are returned to us in a saleable condition within 30 days of the date it was delivered.

Making a Return

If you want to return a product to us for refund or exchange, you can do so through Australia Post. Simply place the returning item in an envelope, satchel or box suitable for mail or courier transport with a short note and post to.

Returns Department
Prepare 2 Survive
19 Donnelly Drive, Kallangur
QLD 4503

Refunds

Prepare 2 Survive can process a refund by your preferred method, whether you are within Australia or overseas. We will:

• credit your credit card
• or provide issue a cheque if the payment was made via another method.

The amount refunded will depend on the reason for the return. If you have received:

• a damaged product or the wrong product, we will be happy to refund both the product and delivery costs
• a product that you no longer wish to purchase, only the product cost can be refunded

Exchanges

To complete an exchange, include with the item a note detailing the name, variety and cost of the new product you require. If there is a difference in the price of the products involved in the exchange, please tell us how we should refund or charge you.